Lucía Rodríguez

Planning, overseeing, and day-to-day management of the Source Elements website, knowledge base and Academy.

As a QA Engineer, my job is to support our customer's quality system requirements and conformance to regulatory requirements. I am involved in verification and validation activities, and test case design, planning and execution. I am also working with automation technologies including Cypress, Appium, JavaScript and Python.

Reporting to company founder, I am responsible for writing and editing technical and support documentation for the organization's products.
* Develop and maintain installation, configuration, how-to documentation and online help for both customers and employees.
* Review internal communication tools, confer with customer representatives and product team to establish technical specifications and to determine subject material to be developed for publication.
* Manage multiple assignments simultaneously, while working remotely and independently.

As a senior Quality Assurance specialist, my job is to support our customer's quality system requirements and conformance to regulatory requirements. I am involved in verification and validation activities, and test case design, planning and execution. Projects: (1) Cancer Treatment Management.

As a QC analyst, my main responsibility is to review and evaluate health insurance related software products and systems to ensure adherence to company and customer quality standards. I assist with project planning activities associated with engineering projects, create test cases and plans, documenting and analyzed test results, and make recommendations to improve the overall quality. While in this role, I have also designed mind maps (xMind) to describe functionalities thoroughly, helping both the development and the client teams keep track of the expected application behavior and any changes. I have also reviewed texts to identify incorrect language usage, truncated text and incorrect formats. Projects: (1) Hospice & Palliative Management. (2) Logistics supply chain solutions, (3) Employee health and benefits.

Translations for multiple clients (among them, QAlified, University of Montevideo, TechCamp). Translation of CVs and presentations for international conferencists.

Delivered a short lecture on Grammar Nazism in Social Media (available in my portfolio)

The position I held as a Technical Writer at Infragistics implied documenting ReportPlus, a multi-platform Business Intelligence tool, writing marketing and technical blogs for it, and training new employees in the use of the application. As a Technical Writer, I also tested the applications and reported bugs when necessary.

As an analyst and trainer, my job was to provide 24/7 internal and external customer care support, including diagnostics and advanced support troubleshooting. In addition, I created the procedural guide for existing and new hires in both the Portal and the Customer Care Operations teams. I also took care of the quarterly advanced reporting for the Customer Care & Business Operations VPs including response rates, satisfaction ratings and team details.